Letter to the Local Government Ombudsman from the complainant,
dated 7th July 2011
|References: A. My letter of Complaint dated 17 May 2011.
B. Your 10 000 639/B2/BAM dated 28 June 2011
Dear Ms Martin,
You have not answered my valid and serious complaints about your Institution at Reference A, in your reply at Reference B. Any public sector Organisation must have a proper complaints procedure and it would appear that your Institution does not. I directed my serious complaints at you directly, and you have done nothing about them and certainly not answered them. Instead you have tried to deflect the matter to, it would appear, save your Institution further embarrassment, by issuing a Judgement without me having the chance to comment on it. There are a number of provable factual inaccuracies in your judgement which I have not been allowed to challenge. This is grossly unjust and once again not in accordance with your normal procedure. I ask you to withdraw this biased and one sided judgement until I have been allowed to comment on it.
With regards to the provable factual inaccuracies, I will give just one example. The main issue of my original complaint was loss of light and that the council did not calculate this loss nor provide me with these calculations that I requested three times from the Chief Executive. You state in reference B ʻI have written to the council to re-check its records of the information previously supplied to you about light calculations and that it writes to you
direct, with a copy to this office, to confirm the information supplied.ʼ
Well I have waited for over a week for this information an it has still not been supplied by the council. The fact that you have also asked for a copy, shows clearly that you have do not and have never held a copy. That being the case, how can your Investigator and Acting Assistant Ombudsman and yourself make a judgement on it? This is clear proof of the bias I have already accused your Institution of and demonstrates beyond any doubt that you
are prepared to accept information from a council without any supporting evidence. These are very serious matters and as I have already said, clearly show that you are in breach on the 1974 Local Government Act.
I trust that you will give these serious matter the immediate consideration they demand and not keep me waiting six weeks for a reply.